Click here to enter our Customer Portal, where you can enter and view technical support tickets online.

 

 

To Contact Support

Call: (866) 632-2780 ext. 3
Email: support@dataworksplus.com
Fax: (864) 672-2787

 

 

Creating a Support Ticket Online

Accessing for the first time:

You must have a user name and account within the DataWorks Plus Customer Portal System. To set up your account, please email support@dataworksplus.com. Include the following information in your email:

• Name
• Department/Title
• Agency
• Email address
• Phone number

 

 

 

To create a ticket after you have an account:

• Access the portal by clicking "Enter Support Center" from the Customer Portal System.
• Enter your username and password and click Login.
• From the home page, click New Ticket.
• Fill in the ticket information and click Submit.
• The system will send the ticket to our support team.

 

 

 

 

 

 

 

 

Tracking the status of tickets you have entered:

• Access the portal by clicking the "Click here..." link above.
• Enter your username and password and click Login.
• All open tickets will be displayed on the home page.
• Click the Ticket ID number to open a ticket.
• To view a closed ticket, you need to click Find Ticket.
• You may search by ticket number, organization, or the date to find your ticket.

 

 

 

 

**Note that tickets entered via the web are not monitored after normal business hours. For critical issues, please contact support directly by using our toll-free number or email: (866)632-2780 x 3 or support@dataworksplus.com.