| DataWorks
Plus' Support and Service
The DataWorks Plus
Support Center is located at our company’s headquarters in
Greenville, South Carolina. DataWorks Plus trains every in-house
and regional support engineer providing these individuals with the
tools and information needed to ensure superior system operation.
The Support Center can be contacted via email, DataWorks Plus’
Support Web Site, and a toll-free phone number. DataWorks Plus’
Customer Support Center is available to receive calls for assistance
via our toll free line. If a technician is not available to answer
the call, the call will normally be returned with within twenty
minutes, and guaranteed to be returned within one hour.
Support Center technicians log each call and assist in the resolution
of problems such as verification, diagnosis, correction of material
errors, and defects in the hardware, software, and network connections.
If the technical support engineer is unable to solve the problem
remotely, then an engineer will be sent to your agency to resolve
the issue.
Additionally, DataWorks Plus has local support engineers located
in Florida to provide on-site visits, repairs, and maintenance.
Local support will further ensure that any issues that arise are
quickly and efficiently resolved.
The Support Center assures constant availability of a highly skilled
core team of engineers, maximizing the effectiveness and timeliness
of service when a support call is placed. DataWorks Plus’
goal is to ensure the fastest response possible and to provide effective
solutions to any issues that may arise.
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